Overview
The complainant (Mr C) raised concerns about the treatment that he received for his urological condition and the fact that he was not appropriately referred for surgery.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Fife NHS Board (the Board) failed to refer Mr C for surgery (upheld);
- (a) the Board did not provide timely follow-up after Mr C's supra-pubic catheterisation (not upheld); and
- (b) unnecessary investigations were carried out prior to Mr C's referral to another hospital (not upheld).
Redress and recommendations
The Ombudsman recommends that the Board:
- (i) apologise to Mr C for failing to list him for surgery; and
- (ii) take steps to ensure that patients are followed up when required.
The Board have accepted the recommendations and will act on them accordingly.