Overview
The complainant (Mr C) raised a number of concerns against New Shaws Housing Association (the Association), regarding the property (the Property) they let to him from August 2004 onwards.
Specific complaints and conclusions
The complaints which have been investigated are that the Association:
- (a) failed to warn Mr C of the presence of asbestos in his flat (no finding);
- (b) failed to provide Mr C with a well maintained flat in good order (not upheld);
- (c) failed to take action against anti-social neighbours (not upheld); and
- (d) let the Property to Mr C when they were aware there was a history of anti-social behaviour and neighbourhood nuisance (not upheld).
Redress and recommendations
The Ombudsman recommends that the Association consider ways of recording the information and leaflets provided to tenants by their Housing Offices at the point of completing missives and report back to the Ombudsman.
GHA on behalf of the Association has accepted the recommendation and have confirmed the Association will action in it accordingly.