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Investigation Report 200601742

  • Report no:
    200601742
  • Date:
    April 2008
  • Body:
    Clydesdale Housing Association
  • Sector:
    Housing Associations

Overview

The complainants (Mr and Mrs C) were unhappy with the way in which Clydesdale Housing Association (the Association) dealt with their complaints concerning allegations of anti-social behaviour by their neighbours.

Specific complaints and conclusions

The complaints which have been investigated are:

  • (a) the rejection of Mr and Mrs C's request to advance to the next stage of the Association's Complaints and Appeal process following a complaint in July2006 (not upheld); and
  • (b) the manner in which the Association investigated a complaint from Mr and Mrs C in September 2006 (not upheld).

Redress and recommendation

The Ombudsman recommends that the Association consider taking steps to try to encourage Mr and Mrs C and their neighbours (Mr and Mrs B) to participate in mediation.

The Association have accepted the recommendations and will act on them accordingly.

Related reading

Updated: December 11, 2018