Overview
The complainant (Mrs C) raised a number of concerns regarding the way that Cairn Housing Association (the Association) investigated her complaints about, what she regarded as, anti-social behaviour from her neighbour (Mr N).
Specific complaint and conclusion
The complaint which has been investigated is that the Association failed to take necessary action to ensure Mrs C's safety and comfort (not upheld).
Redress and recommendation
The Ombudsman recommends that the Association consider offering Mrs C alternative means of dispute resolution outwith the formal complaints procedure.
The Association have accepted the recommendation and will act on it accordingly.