Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200600619

  • Report no:
    200600619
  • Date:
    September 2007
  • Body:
    Ayrshire and Arran NHS Board
  • Sector:

Overview

A solicitor complained on behalf of his client (Mr A) about the care and treatment Mr A received from his GP (the GP) at his Medical practice, between February 2005 and November 2005.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a)  there was a delay in referring Mr A to a Consultant, resulting in a delay in diagnosing cancer (not upheld); and
  • (b)  on 22 September 2005, the GP failed to arrange an emergency hospital admission for Mr A (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Related reading

Updated: December 11, 2018