Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200601627

  • Report no:
    200601627
  • Date:
    September 2007
  • Body:
    Tayside NHS Board
  • Sector:
    Health

Overview

The complainants (Mr and Mrs C), complaining on behalf of Mrs C's late mother (Mrs A), raised concerns regarding an alleged failure by Mrs A's General Practitioner (the GP) to take urgent and appropriate action to investigate and treat problems she was suffering from between May 2006 and July 2006.

Specific complaint and conclusion

The complaint which has been investigated is that the GP failed to take urgent and appropriate action to investigate and treat problems Mrs A was suffering from between May 2006 and July 2006 (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Updated: December 11, 2018