Overview
The complainant (Mr C) raised a number of concerns against Fife Council Social Work Department (the Council) that they refused to pay transportation costs of Home Care staff to attend his mother-in-law (Ms D), at the property Mr C specifically leased for Ms D, when she was discharged from hospital.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Council acted incorrectly when they advised Mr C he had to pay privately for the transportation costs incurred by the Home Care staff in attending to Ms D (not upheld);
- (b) the Council's decision not to pay transportation costs resulted in an impasse that meant no home care was provided for Ms D over a considerable period (not upheld); and
- (c) the Council refused to allow their carers to attend the elderly who live in off-main-road accessed accommodation, due to the possibility of vehicle damage occurring (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.