Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Investigation Report 200602214

Overview

The complainant, Mr C, complained on behalf of Mr A in connection with matters relating to the Argyll and Bute Local Plan.

Specific complaints and conclusions

The complaints which have been investigated are that:

(a) the procedure followed by the Council in relation to the PAN 41 hearing on 6 January 2006 was insufficiently transparent to the public (not upheld);
(b) the Council failed to acknowledge or respond to a petition submitted in April 2006 and refused to allow it as a late objection (not upheld);
(c) during the consultation process relating to the Argyll and Bute Local Plan, the Council failed to communicate effectively with the local community (not upheld); and
(d) the Council failed to take the community's wishes into account (not upheld).

Redress and recommendations

The Ombudsman recommends that the Council ensure that the role of the Public Service and Licensing Committee is clarified within the Council.

The Council have accepted the recommendations and have acted on them accordingly.