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Investigation Report 200400906

  • Report no:
    200400906
  • Date:
    October 2007
  • Body:
    Scottish Enterprise
  • Sector:
    Scottish Government and Devolved Administration

Overview

The complainant, Mr C, raised concerns that Scottish Enterprise Tayside (SET) failed to manage the installation of a computerised financial management system (FMS) and that they and Scottish Enterprise (SE) did not handle his subsequent complaints appropriately.

Specific complaints and conclusions

The complaints that have been investigated are that:

  • (a) SET failed to properly manage the installation of a computerised FMS (not upheld); and
  • (b) SET and SE failed to properly handle subsequent complaints to them (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Related reading

Updated: December 11, 2018