Overview
The complainant, Mr C, raised a number of concerns about the podiatry treatment he received while he was recovering from a stroke.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) staff at Liberton Hospital did not take his speech and mobility problems into account before giving him treatment and pain relief was not discussed with him, as a consequence of which he suffered extreme discomfort (upheld);
- (b) pain relief was not offered at the local podiatry clinic, where he was referred for further treatment (not upheld); and
- (c) reception staff were unhelpful (no finding).
Redress and recommendations
The Ombudsman recommends that for stroke patients like Mr C who are receiving podiatry treatment, the Board discuss, and record, the situation with regard to pain relief. Furthermore, that they emphasise to reception staff the importance of good communication and, if information is required when attending for appointment (however that appointment is made), to be clear with patients about this.
The Board have accepted the Ombudsman's recommendations and will act on them accordingly.