Tuesday 20 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200501444 200502544

  • Report no:
    200501444 200502544
  • Date:
    October 2007
  • Body:
    Greater Glasgow and Clyde NHS Board and A Medical Practice, Greater Glasgow and Clyde NHS Board
  • Sector:
    Health

Overview

The complainant, Mr C, complained about various aspects of the treatment of his brother, Mr A, prior to Mr A's death in the Southern General Hospital, Glasgow (the Hospital).  In particular, Mr C complained that Mr A's general practitioner (the GP) failed to diagnose Mr A's brain tumour, and that the care and treatment Mr A received in the Southern General Hospital, Glasgow (the Hospital) was inadequate.

Specific complaints and conclusions

The complaints which have been investigated are that there was:

  • (a) inadequate treatment by the GP (not upheld); and
  • (b) inadequate treatment by the Hospital (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Updated: December 11, 2018