Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200600453

  • Report no:
    200600453
  • Date:
    October 2007
  • Body:
    Falkirk Council
  • Sector:
    Local Government

Overview

The complainant (Mr C) raised a number of concerns concerning an application for planning consent made by his neighbour to Falkirk Council (the Council) for formation of a driveway and the erection of a boundary fence on land which had previously been an area of open space traversed on its perimeter by a footpath.

Specific complaints and conclusions

The complaints which have been investigated are that the Council:

  • (a)  in considering his neighbour's application did not have proper regard to Mr C's objections (not upheld);
  • (b)  did not have proper regard to central government advice in the form of Planning Advice Note 46 on planning and crime prevention (not upheld); and
  • (c)  did not properly consider Mr C's requests that they close the footpath, or assist with heightening his boundary wall, or erect a high fence abutting his wall (not upheld).

 

Redress and recommendations

Although not upholding the complaint the Ombudsman recommends that the Council consider whether it can use powers contained in the Antisocial Behaviour etc Act 2004 to address the problems of vandalism, graffiti and antisocial behaviour which Mr C is experiencing.

The Council accepted with qualification the recommendation.

Updated: December 11, 2018