Overview
The complainant (Mrs C) was of the view that unclear course information from Aberdeen College (the College) regarding eligibility for Individual Learning Account (ILA) funding resulted in her being £58 worse off than other students.
Specific complaint and conclusion
The complaint which has been investigated is that there was a lack of clear information from the College about eligibility for ILA funding of a computer course, PC Passport Plus (not upheld).
Redress and recommendation
While noting that the College has no role in approving or vetting material produced by partner organisations, the Ombudsman recommends that the College work with partners with a view to ensuring that information about College courses produced by partners is clear and correct at the time of publication.
The College has accepted the recommendation.