Overview
Ms C was concerned her son (Mr A) had suffered from a deterioration in his mental illness in 2005 but that this had not been recognised by mental health professionals involved in his care. As a result, his condition had not been correctly managed. She believed that, if appropriate care and treatment had been provided, an alleged incident in June 2005 involving Mr A would not have occurred. She was further unhappy that his contact with Community Psychiatric Nurses was reduced in July 2005 in response to a perceived risk to them. Ms C was also unhappy about the response she had received from Greater Glasgow and Clyde NHS Board (the Board) following her complaints about this.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the care and treatment given to Mr A during 2005 were inadequate (not upheld); and
- (b) there were failures in the handling of Ms C's complaint (upheld).
Redress and recommendations
The Ombudsman recommends that the Board apologise to Ms C for the failures identified in responding to her complaint.
The Board has accepted the recommendations and will act on them accordingly.