Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200600349

  • Report no:
    200600349
  • Date:
    November 2007
  • Body:
    Dumfries and Galloway Council
  • Sector:
    Local Government

Overview

The complainant (Mr C) raised a number of issues with Dumfries and Galloway Council (the Council) concerning the Council's handling of two planning applications submitted for the erection of a dwelling-house on a site close to his property.

Specific complaint and conclusion

The complaint which has been investigated is that the Council in their handling of the planning applications acted unreasonably and ignored the views submitted by the objectors (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Updated: December 11, 2018