Overview
The complaint concerned the alleged failure by The Robert Gordon University (the University) to follow procedures when considering an appeal, including failure to consider evidence and a lack of feedback.
Specific complaints and conclusions
The complaints which have been investigated are:
- (a) failure to follow appeal procedures (not upheld);
- (b) failure to consider evidence (not upheld); and
- (c) lack of feedback (not upheld).
Redress and recommendation
The Ombudsman makes the general recommendation that the University include, in the final letter issued to appellants by the Academic Registrar, an explanation of why a decision has been reached that there are no prima facie grounds for an appeal to proceed.
The University have accepted the recommendation.