Overview
The complainant (Mrs C) raised a number of concerns regarding her late mother (Mrs A)'s application to purchase her council house from The Highland Council (the Council). Mrs C felt that the Council had unnecessarily delayed the process and, as a result, the sale was not completed prior to her mother's death.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) a staff member's lack of knowledge of relevant legislation which sets out a tenant's right to buy (RTB) their council rented property resulted in a delay in the processing of the application (not upheld); and
- (b) the Council's actions delayed the processing of the application unnecessarily and the clarification of Mrs A's eligibility to buy her Council house (not upheld).
Redress and Recommendations
The Ombudsman has no recommendations to make.