Overview
The complainant (Mrs C) was unhappy that The City of Edinburgh Council (the Council) had agreed to sell some land to a neighbour and to also allow the neighbour to garden some land owned by the Council.
Specific complaints and conclusions
The complaints which have been investigated are:
- (a) the decision of the Council to sell the land (not upheld); and
- (b) the decision of the Council to allow a neighbour to garden some land owned by the Council (not upheld).
Redress and recommendations
The Ombudsman recommends that the Council:
- (i) ensure all relevant staff dealing with a land purchase application are informed when complaints are being considered;
- (ii) ensure that complainants are kept informed of the progress of their complaint; and
- (iii) clarify the maintenance arrangements for the land with Mrs C.
The Council have accepted the recommendations and will act on them accordingly.