Overview
The complaint concerns damage to the living room wooden floor following water penetration during the course of renovation works.
Specific complaint and conclusion
The complaint which has been investigated is that the Council refused to replace a wooden floor that allegedly was damaged by water penetration into the living room, caused by Contractors acting on behalf of the Council in the course of a Capital Repairs Programme (upheld).
Redress and recommendation
The Ombudsman recommends that in order to restore Ms C's living room to the condition it was in before the flooding occurred, the Council makes arrangements to replace the wooden floor and at the same time fulfils their previous offer to Ms C, to replace the living room ceiling and decorate the room.
The Council have accepted the recommendations and will act on them accordingly.