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Investigation Report 200600617

  • Report no:
    200600617
  • Date:
    May 2007
  • Body:
    Scottish Executive
  • Sector:
    Scottish Government and Devolved Administration

Overview

The aggrieved (Mr and Mrs A) who were represented by their MSP (Mr C), were concerned that publicity for the Executive's Central Heating Programme for over 60s was inadequate, leading to unfair treatment.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a)  there was a failure to promote and advertise properly the central heating programme for over 60s (not upheld);
  • (b)  Mr and Mrs A were unfairly treated in missing the opportunity to apply for a grant (not upheld); and
  • (c)  they were unfairly treated in being refused some compensation for the cost of installing central heating (not upheld).

Redress and recommendations

The Ombudsman makes no recommendations in this case.

Related reading

Updated: December 11, 2018