The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
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For an all service update: Service update | SPSO
Overview
The complainant (Ms C) raised concerns about the nursing care received by her mother (Mrs A).
Specific complaint and conclusion
The complaint which has been investigated is that nursing staff failed to adequately supervise and monitor Mrs A's condition (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make but suggests that consideration should be given to when it is appropriate for patients to be shut off from observation.
Updated: December 11, 2018