Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200401686

  • Report no:
    200401686
  • Date:
    May 2007
  • Body:
    Lanarkshire NHS Board
  • Sector:
    Health

Overview

The complaint concerns the care and treatment of the complainant (Mr C)'s late wife (Mrs C) by a doctor (Doctor 1) from an out-of-hours General Practitioner Service (the Service) in December 2002.

Specific complaint and conclusion

The complaint which has been investigated is that Doctor 1 failed to provide Mrs C with adequate care and treatment during a home consultation on 31 December 2002 (upheld).

Redress and recommendations

The Ombudsman recommends that:

  • (i)  Doctor 1 issue Mr C and his family with a full formal apology for the failures identified in this Report; and
  • (ii)  the apology should be in accordance with the Ombudsman's guidance note on 'apology' (which sets out what is meant and what is required for a meaningful apology).

Doctor 1 has accepted the recommendations and will act on them accordingly.

Related reading

Updated: December 11, 2018