Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200501972

  • Report no:
    200501972
  • Date:
    May 2007
  • Body:
    Greater Glagow and Clyde NHS Board
  • Sector:
    Health

Overview

The complainant (Mr C) raised a number of concerns about the treatment which his wife (Mrs C), who suffered from liver disease, received at Glasgow Royal Infirmary (the Hospital) up to and including March 2003.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a)  the treatment which Mrs C received was inadequate including that a liver biopsy was not carried out (not upheld); and
  • (b)  staff failed to discontinue inappropriate medication (upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Updated: December 11, 2018