Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200600463

  • Report no:
    200600463
  • Date:
    May 2007
  • Body:
    East Dunbartonshire Council
  • Sector:
    Local Government

Overview

The complainant (Mr C) complained that two Council officers pursued a personal vendetta against him and his family.  He said as a consequence, he has been incorrectly pursued for nearly £7,000 in Council Tax arrears which he felt obliged to pay.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a)  Council officers pursued a vendetta against Mr C by treating his neighbour more favourably and not enforcing her tenancy conditions (not upheld); and
  • (b)  Mr C was incorrectly pursued for Council Tax arrears and that affected his right to buy his Council house (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Updated: December 11, 2018