Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200401691

  • Report no:
    200401691
  • Date:
    May 2007
  • Body:
    East Ayrshire Council
  • Sector:
    Local Government

Overview

The complainant (Mr C) raised a number of concerns about East Ayrshire Council (the Council)'s handling of various planning applications submitted for the erection of a housing development on a site adjacent to his property.

Specific complaint and conclusion

The complaint which has been investigated is that the Council showed favouritism to the developer throughout their consideration of the various planning applications submitted by the developer (not upheld).

Redress and recommendations

The Ombudsman recommends that the Council:

  • (i)  take steps to ensure that the administrative errors which had been identified prior to my involvement in relation to the Council's planning files are addressed to ensure that they do not arise in the future; and
  • (ii)  revisit their Scheme of Planning Application Delegation (the mechanism which allows Council Officers discretion to determine applications) to see whether there is a need, in cases such as this, for a referral to committee.

The Council have accepted the recommendations and will act on them accordingly.

Updated: December 11, 2018