Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Investigation Report 200500848

Overview

The complainant (Mrs C) raised concerns about the way in which a dentist (the Dentist) had removed her and her children from the practice list.

Specific complaint and conclusion

The complaint which has been investigated is that Mrs C and her children were removed improperly from the Dentist's Practice list (no finding).

Redress and recommendation

The Ombudsman recommends that the Dentist familiarise himself with the regulations governing removal of NHS patients from practice lists.

The Dentist has accepted the recommendation and will act on it accordingly.