Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Investigation Report 200501171

Overview

The complainant raised concerns about her dental treatment and the redress she obtained.

Specific complaints and conclusions

The complaints which have been investigated are that:

Redress and recommendation

The Ombudsman recommends that the dentist makes a payment of £3020 to the complainant and undertakes further training.

The dentist has accepted the recommendations and will act on them accordingly.