Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200501535

  • Report no:
    200501535
  • Date:
    May 2007
  • Body:
    Crown Office
  • Sector:
    Scottish Government and Devolved Administration

Overview

The complaint concerned the administrative actions of the Crown Office and Procurator Fiscal Service (COPFS) relating to complaint handling, with specific reference to how COPFS performed against its own service standards and customer feedback policy.

Specific complaint and conclusion

The complaint which has been investigated is that the administrative actions of COPFS relating to their handling of the complaint were inappropriate, limited to how COPFS performed against response timescales in their own service standards and customer feedback policy (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Related reading

Updated: December 11, 2018