The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Overview
The complainant raised a number of concerns about the way counselling sessions were conducted at the Medical Practice.
Specific complaint and conclusions
The complaint which has been investigated is that the counselling sessions were conducted in an inappropriate manner (not upheld).
Redress and recommendation(s)
The Ombudsman has no recommendations to make.
Updated: December 11, 2018