Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200400944

  • Report no:
    200400944
  • Date:
    March 2007
  • Body:
    Greater Glasgow and Clyde NHS Board
  • Sector:
    Health

Overview

The complainant (Mr C) was concerned that the failure of the Southern General Hospital in Glasgow (Hospital 1) to diagnose a trapped nerve in his neck caused him pain and stress that could have been avoided.

Specific complaint and conclusion

The complaint which has been investigated is that Hospital 1 failed to diagnose a trapped nerve in Mr C's neck when he attended Hospital 1 in February 2002 and March 2003 (not upheld).

Redress and recommendation

The Ombudsman has no recommendation to make.

Updated: December 11, 2018