The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Overview
The complainant (Mr C), through his Advocacy Worker (Tthe Advocacy Worker), raised a concern about the circumstances which led to him discharging himself from hospital.
Specific complaint and conclusion
The complaint which has been investigated is that staff failed to take into account Mr C's mental health problems and as a result he discharged himself from hospital (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.
Updated: December 11, 2018