Monday 19 October: Complaint form offline

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Investigation Report 200502096

Overview

The complainant (Mr C) raised a number of concerns regarding the treatment provided to his wife (Mrs C) by the Mental Health Directorate.

Specific complaint(s) and conclusion(s)

The complaints which have been investigated are that:

(a) Mrs C should have been assessed by a Community Psychiatric Nurse (CPN) (not upheld);
(b) the care/treatment package provided to Mrs C was inadequate (not upheld); and
(c) the Consultant failed to take appropriate action when Mr C pointed out errors in a letter which was copied to Mrs C’'s GP (not upheld]).

Redress and recommendation(s)

The Ombudsman has no recommendations to make.