Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaints Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200501856

  • Report no:
    200501856
  • Date:
    March 2007
  • Body:
    Grampian NHS Board
  • Sector:
    Health

Overview

The complainant (Ms C) raised two specific complaints on behalf of her sister (Ms D), who she believed was wrongly discharged from NHS care. into Aberdeenshire Council (Local Authoritythe Council)'s care.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a) Scottish Executive procedures were not followed when tMsDhe complainant's sister was discharged from NHS care ( not upheld); and
  • (b) the BoardNHS Grampian should fund the Ms D'scomplainant's sister's care home fees (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make to the Board.

Updated: December 11, 2018