Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Investigation Report 200600019 200601311

  • Report no:
    200600019 200601311
  • Date:
    March 2007
  • Body:
    Western Isles NHS Board
  • Sector:
    Health

Overview

The complainant (Mr C) was concerned that his 86-year old late uncle (Mr A)'s chances of survival were compromised by the GP's late referral to hospital and by Uist & Barra Hospital (the Hospital)'s care and treatment.  His uncle died during his time in the Hospital.

Specific complaints and conclusions

The complaints which have been investigated concern:

  • (a)      the timing of the hospital referral (no finding); and
  • (b)      the Hospital's care and treatment (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Related reading

Updated: December 11, 2018