Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

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Investigation Report 200601206

  • Report no:
    200601206
  • Date:
    June 2007
  • Body:
    The Scottish Commission for the Regulation of Care
  • Sector:
    Scottish Government and Devolved Administration

Overview

The complainant (Ms C), who owns and manages a care home, complained that The Scottish Commission for the Regulation of Care (the Care Commission) refused to accept her complaint about the performance and competence of two members of staff under their complaints procedure.

Specific complaint and conclusion

The complaint which has been investigated is that the Care Commission failed to accept Ms C’s complaint about the performance and competence of two members of their staff, which disregarded the requirements of the Regulation of Care (Scotland) Act 2001 and the Care Commission’s complaints procedure (upheld).

Redress and recommendation

The Ombudsman has no recommendations to make.

Related reading

Updated: December 11, 2018