Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200602052

  • Report no:
    200602052
  • Date:
    June 2007
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government

Overview

An MSP complained on behalf of his constituent, Mrs C, after she had been informed by The City of Edinburgh Council (the Council) that she could not hold both a card which gave her subsidised taxi transport and a card for the national concessionary bus pass scheme.

Specific complaint and conclusion

The complaint which has been investigated is that the Council would not allow Mrs C to have a local taxicard if she also held a national concessionary bus pass (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Related reading

Updated: December 11, 2018