Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.

Please be assured we are doing all we can and will provide updates on our website.

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Investigation Report 200601123

Overview

The complainant (Ms C) raised a number of concerns about an incident involving her son while he was at school.

Specific complaints and conclusions

The complaints which have been investigated are that:

(a) Ms C was not advised properly of the circumstances involved (not upheld);
(b) insufficient information was obtained and the school failed to seek medical help (not upheld);
(c) on his return to school, Ms C's son was unreasonably required to participate in PE (not upheld); and
(d) although Ms C's son identified those involved, the school failed to report this to the police (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.