The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
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Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Overview
The complainant (Ms C) raised a complaint that she visited her General Medical Practice's Well Woman Clinic and a smear test was carried out without a reasonable degree of care.
Specific complaint and conclusion
The complaint which has been investigated is that a smear test was performed without a reasonable degree of care (not upheld).
Recommendations
The Ombudsman has made no recommendations.
Updated: December 11, 2018