Overview
The complainant (Ms C) raised a number of concerns that her ante-natal care had not been properly managed by NHS Greater Glasgow and Clyde NHS Board (the Board) and that in particular they had failed to provide adequate monitoring for potential gestational diabetes. Ms C considered that but for this failure her daughter's stillbirth might have been prevented.
Specific complaints and conclusions
The complaints which have been investigated are that the Board failed to:
- (a) perform adequate urinalysis throughout Ms C's pregnancy (upheld);
- (b) properly inform Ms C of an appointment (partially upheld);
- (c) ensure Ms C's maternity records were available as needed (partially upheld).
Redress and recommendation
The Ombudsman recommends that the Board advise her of the outcome of their review of the guidance and protocol for management of gestational diabetes.
The board have accepted the recommendations and will act on them accordingly.