Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

If you would like to check if your complaint is ready for the SPSO or enquire about making a new complaint, please complete our Complaint Checker.  

Please be assured we are doing all we can and will provide updates on our website. 

For an all service update: Service update | SPSO

Investigation Report 200601372 200601373 200602604

  • Report no:
    200601372 200601373 200602604
  • Date:
    July 2007
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government

Overview

Three complainants (Mr A, Mr B and Mrs C) were concerned that they did not receive any notification of a neighbour's planning application to build two extensions to his property.

Specific complaint and conclusion

The complaint which has been investigated is that the Council failed to take appropriate action once they were alerted by the complainants that they had not been notified of their neighbour's planning application (not upheld).

Redress and recommendation

The Ombudsman has no recommendations to make.

Related reading

Updated: December 11, 2018