Overview
The complainant Ms C raised a number of concerns about Fife Council (the Council)'s response to the presence of a group of travellers who had set up camp near her business. Ms C said that the Council's contractors had left the gate open which had allowed the travellers to gain access to the site. Ms C further complained about the way that the Council handled her complaint.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Council failed to act in accordance with their policies (not upheld);
- (b) the Council's contractors left the gate open which allowed the travellers to gain access to the site (no finding); and
- (c) the Council failed to handle Ms C's complaints in a reasonable manner (not upheld).
Redress and recommendation
The Ombudsman has no recommendations to make.