Overview
The complainant (Mr C) raised concerns about the kitchen installation and electrical upgrade to his home which were carried out by East Dunbartonshire Council (the Council). These included the process by which the Council decided on the layout of the new kitchen; compensation for damage caused to their home when the work was being carried out and for the loss of their kitchen hood due to the upgrade; and the length of time taken by the Council to carry out and complete various repairs to the house.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the kitchen installed by the Council is inadequate due to lack of adequate storage space and drawers (not upheld);
- (b) the Council did not take adequate action to improve the kitchen which was installed in Mr and Mrs C's home (not upheld);
- (c) compensation offered to Mr C for damage caused to his home and loss of their cooker hood was inadequate (not upheld);
- (d) no re-decoration grant was offered to Mr C after installation of new central heating system (not upheld); and
- (e) the time taken by the Council to carry out and complete various repairs has been unacceptably long (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.