Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Investigation Report 200502097

  • Report no:
    200502097
  • Date:
    January 2007
  • Body:
    Lanarkshire NHS Board
  • Sector:
    Health

Overview

The complainant (Mrs C) raised concerns about the supervision of her medication and that she could not discuss the matter with a GP.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a) the Practice provided inadequate medication supervision (not upheld); and
  • (b) there was communication failure (not upheld).

Redress and recommendation

The Ombudsman has no recommendations to make.

Related reading

Updated: December 11, 2018