The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Overview
The complainant raised concerns on behalf of his 72-year-old mother about her discharge from hospital and her condition at discharge, which he felt was worse than when she was admitted. She died at home a few days later.
Specific complaint and conclusion
The complaint which has been investigated is the decision to discharge (not upheld).
Redress and recommendation
The Ombudsman has no recommendation.
Updated: December 11, 2018