Overview
The complainant (Mr C) was concerned about the handling of the internal transfer of his brother (Mr A) at the Hospital where he was a long-stay patient. Mr C felt that the transfer had been made because of staffing issues and not in response to Mr A's needs. He has also complained it had been carried out too quickly and that, as a result of stress caused by the move, his brother had suffered five seizures.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the decision to move Mr A between units was made prior to discussion and on the basis of staffing levels rather than needs (partially upheld);
- (b) the move was not made at Mr A's pace, was too fast and Mr A required to be medicated to facilitate the move (not upheld); and
- (c) Mr A has since suffered seizures as a result of the stress incurred (not upheld).
Redress and recommendations
The Ombudsman recommends that if further reconfiguration is to occur, the Board should review their guidelines, and in particular their communication, individual patient review and risk management policies.