Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

Please be assured we are doing all we can and will provide updates on our website.

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Investigation Report 200502980

  • Report no:
    200502980
  • Date:
    February 2007
  • Body:
    Inverclyde Council
  • Sector:
    Local Government

Overview

The complainants (Mr and Mrs C) raised a number of concerns regarding a planning application which had been submitted to Inverclyde Council (the Council) by a developer and the handling of their complaint by the Council.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a)      the Council failed to answer questions put to them by the complainants (upheld);
  • (b)      correspondence was sent to the wrong address (upheld); and
  • (c)      the Council failed to return telephone calls (no finding).

Redress and recommendations

The Ombudsman recommends that the Council make a time and trouble payment of £150 to the complainants.

The Council have accepted the recommendation.

Related reading

Updated: December 11, 2018