Monday 19 October: Complaint form offline

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At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Investigation Report 200501799

  • Report no:
    200501799
  • Date:
    February 2007
  • Body:
    East Lothian Council
  • Sector:
    Local Government

Overview

The complaint from Mr C concerned East Lothian Council (the Council)'s alleged failure to take effective action against a neighbour who, it was said, did not comply with the terms of his tenancy by cleaning the common areas of the property where he lived.

Specific complaint and conclusion

The complaint which has been investigated is that the Council failed to take effective action against their tenant who did not comply with the terms of his tenancy (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Updated: December 11, 2018