The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
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Overview
The complainant (Mrs C), and two others, raised concerns about the way in which their claims for damage to their cars in a school car park during a storm were handled by The Moray Council (the Council).
Specific complaint and conclusion
The complaint which has been investigated is that the Council did not handle Mrs C's complaint about her car damage appropriately (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.
Updated: December 11, 2018