Overview
The complainant (Mrs C) raised a number of concerns regarding water penetration into her Council rented property. Mrs C complained that The City of Edinburgh Council (the Council) did not carry out their duties when implementing repairs to her bathroom ceiling, which was damaged due to water ingress from a leak in the roof of the building. Mrs C also claimed that given the severity of damage to her bathroom, she and her family should have been provided with temporary accommodation.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Council's actions in carrying out relevant repairs were inadequate (not upheld); and
- (b) the Council failed to provide temporary accommodation (not upheld).
Redress and recommendation
The Ombudsman has no recommendations to make.