Overview
The complainant (Mrs C) was unhappy with the treatment her mother (Mrs A) had received at St John's Hospital (the Hospital) on 16 July 2005, that certain questions she had raised with Lothian NHS Board (the Board) during the complaints process had not been answered, that the staff at the Hospital failed to act in a professional manner and that, though the Board had admitted that the date of Mrs A's death was recorded incorrectly, they had not arranged for the death certificate to be corrected.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Mrs A's care and treatment at the Hospital on 16 July 2005 was inadequate (not upheld);
- (b) staff at the Hospital did not act in a professional manner towards Mrs A or her family (not upheld); and
- (c) the response from the Board to Mrs C's complaints contained inaccuracies and did not address all the issues she raised (not upheld).
Redress and recommendation
The Ombudsman has no recommendations to make.